Priority Dispatch and VectorCare Partner to Enhance Dispatch and Care Delivery with AI
San Francisco and Salt Lake City, UT, USA — Priority Dispatch, a global authority in emergency medical dispatch solutions with over 45 years of experience in implementing industry-standard protocols for fire, Emergency Medical Services (EMS), and hospitals, has announced a strategic partnership with VectorCare, a leading provider of modern patient logistics technology. The International Academies of Emergency Dispatch (IAED) develops these protocols, ensuring they meet the highest standards for emergency response. This collaboration will bring these internationally recognized protocols into VectorCare’s comprehensive suite of customizable patient logistics tools, expanding its operational capabilities for fire departments, EMS, private ambulance, and hospital teams.
Through this alliance, the gold-standard triage and dispatch protocols of the International Academies of Emergency Dispatch (IAED) will be seamlessly integrated into VectorCare's platform via Priority Dispatch's ProQA software, ensuring that first responders, healthcare providers, and dispatchers have access to the best decision-support tools available. The integration will streamline workflows, reduce delays, and ensure patients receive the appropriate level of care at the right time.
“This partnership represents a major step forward in modernizing how dispatch and care delivery are managed,” said Chris Murdock, President of Priority Dispatch. “By combining our expertise in structured calltaking process and response prioritization with VectorCare’s cutting-edge logistics and automation tools, we’re bringing the most advanced dispatch protocols directly into the hands of providers who need them most.”
In addition to enhancing decision-support capabilities, this collaboration lays the groundwork for AI-driven dispatch augmentation. VectorCare’s AI agents, designed to handle the creation of scheduled events, streamline the intake process, and manage calltaking volume to meet demand, will work alongside human dispatchers. Leveraging both human expertise and AI capabilities will expedite task completion, optimize resource allocation, and reduce time-to-care for patients. This strategic alliance highlights how the application of AI in dispatch environments can enhance operational efficiency, reduce administrative burdens, and provide faster, more intelligent care delivery across healthcare systems.
“This is not just an integration – it’s the beginning of a new era in patient logistics,” said David Emanuel, CEO of VectorCare. “By embedding world-class emergency protocols directly into the VectorCare platform, we’re modernizing the way care is coordinated and delivered across fire, EMS, hospitals, and beyond. Our work together will pave the way for the next frontier of care delivery, leveraging AI to enhance workflows and improve outcomes.”
The collaboration between VectorCare and Priority Dispatch is poised to transform emergency response and patient transport operations, driving greater efficiency and ensuring patients receive the highest quality care possible. As healthcare systems worldwide continue to embrace digital transformation, this partnership marks a significant step toward a future where technology and AI-powered solutions work seamlessly to support first responders, providers, and patients alike.
About VectorCare
VectorCare is a leading healthcare technology company that provides patient logistics solutions for EMS, fire departments, home health agencies, healthcare systems, NEMT providers and payers. Its platform automates workflows, scheduling, and dispatching to optimize care delivery and improve outcomes for patients. With a focus on leveraging AI and advanced technologies, VectorCare helps healthcare providers streamline operations, reduce costs, and improve quality of care.
About Priority Dispatch
Priority Dispatch Corp. is a global leader in providing comprehensive emergency dispatch protocol products, training, and services. Established in 1979, the company has developed structured systems for emergency calltaking centers, including the Medical Priority Dispatch System (MPDS). MPDS has has been utilized in numerous countries for over 45 years. Through ProQA emergency calltaking software, MPDS and its police, fire and nurse triage counterparts are currently employed in 60 countries and have been translated into 31 languages and dialects.
