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    The Firehouse.com CAD/Dispatch Systems product category is a collection of information, product listings and resources for researching various firefighter and PSAP CAD and fire department dispatch systems, including AVL, technology, 911 call processing options.
    Jason Getz/AJC)
    A dispatcher in the DeKalb County 9-1-1 center logs a call into the computer.
    CAD/Dispatch Systems

    Metro Atlanta Dispatchers Answering 9-1-1 Calls Faster Now

    March 20, 2025
    The improved times come as state lawmakers are pushing for a multi-million-dollar overhaul of antiquated 9-1-1 system.
    Brad Devereaux | bdeverea (TNS)
    Police responded to a call for service in downtown Kalamazoo on Thursday, Sept. 12, 2024.
    CAD/Dispatch Systems

    Kalamazoo, MI, Using AI to Respond to Non-Emergency Calls

    Dec. 21, 2024
    The Kalamazoo County Consolidated Dispatch Authority is now using an artificial intelligence (AI) system to respond to some calls that come in through a non-emergency line.
    dec_24_product_showcase_header
    Technology

    2024 Product Showcase

    Rich Dzierwa
    Dec. 18, 2024
    Suppliers of products, software and other technology for the fire service display their latest offerings.
    Review of Wichita fatal fire finds 'unorganized rescue effort'
    Operations & Training

    'Unorganized Rescue Effort' Cited in Fatal Wichita, KS, Apartment Fire

    Dec. 17, 2024
    Paoly Bedeski told a Sedgwick County dispatcher her apartment number twice, but Wichita firefighters were never informed.
    RapidSOS
    On Dec. 10, 2024, RapidSOS is hosting the UNITE: SPECIAL EVENT to share these new features in detail with 911.
    Technology

    RapidSOS Consolidates Emergency Intelligence to Enable 911 to Make the Right Decisions Faster

    Dec. 10, 2024
    Leveraging data from 540M connected devices, RapidSOS AI simplifies 911 workflows and streamlines communication with callers and responders.
    RapidSOS
    The two organizations will be working together to further support the Canadian emergency service infrastructure by using data from devices to provide information on the situation, such as the location and severity of the emergency.
    Technology

    RapidSOS Partners with TELUS to Modernize 911 Communications in Canada

    Nov. 19, 2024
    The two organizations provide more intelligent and robust data to emergency services through this collaboration, improving response times and human outcomes.