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    The Firehouse.com CAD/Dispatch Systems product category is a collection of information, product listings and resources for researching various firefighter and PSAP CAD and fire department dispatch systems, including AVL, technology, 911 call processing options.
    Adobe/953723642
    Denver Adds Fees to Improve 911 Service
    April 3, 2025
    Denver is nearly doubling the 9-1-1 fee on phone bills to help keep up with call volumes since they have not met the standard since 2021.
    Chitose Suzuki/The Dallas Morning News/TNS
    Dallas 9-1-1 Dispatcher Owen Larsen knew immediately that something wasn't right when he heard a gurgle over the radio.
    Dec. 27, 2024
    Dispatcher Owen Larsen used new technology to locate the officer and send others after he heard only a gurgle.
    Brad Devereaux | bdeverea (TNS)
    Police responded to a call for service in downtown Kalamazoo on Thursday, Sept. 12, 2024.
    Dec. 21, 2024
    The Kalamazoo County Consolidated Dispatch Authority is now using an artificial intelligence (AI) system to respond to some calls that come in through a non-emergency line.
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    Rich Dzierwa
    Dec. 18, 2024
    Suppliers of products, software and other technology for the fire service display their latest offerings.
    Review of Wichita fatal fire finds 'unorganized rescue effort'
    Dec. 17, 2024
    Paoly Bedeski told a Sedgwick County dispatcher her apartment number twice, but Wichita firefighters were never informed.
    RapidSOS
    On Dec. 10, 2024, RapidSOS is hosting the UNITE: SPECIAL EVENT to share these new features in detail with 911.
    Dec. 10, 2024
    Leveraging data from 540M connected devices, RapidSOS AI simplifies 911 workflows and streamlines communication with callers and responders.